Privacy Policy

Woden Valley Solar & Electrical

1. Our Commitment

1.1 Woden Valley Solar & Electrical (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our customers, prospective customers, suppliers, contractors, and other stakeholders.

1.2 We strive to ensure that all personal information is collected, used, stored, and disclosed in a responsible manner and in accordance with applicable Australian privacy legislation and principles.

1.3 We recognise that maintaining privacy is fundamental to building trust and confidence in our services and business operations.

2. Purpose of This Policy

2.1 The purpose of this Privacy Policy is to outline how Woden Valley Solar & Electrical manages personal information throughout its lifecycle.

2.2 This policy is designed to:

• Promote transparency in how personal information is handled
  
  
• Ensure compliance with privacy obligations
  
  
• Provide individuals with clarity regarding their rights
  
  
• Establish consistent internal practices for privacy management
  
  

2.3 This policy applies to all personal information collected or held by Woden Valley Solar & Electrical, whether in electronic or physical form.

3. Scope

3.1 This policy applies to:

• Customers and prospective customers
  
  
• Employees, contractors, and subcontractors
  
  
• Suppliers and business partners
  
  
• Any individual whose personal information is collected by us
  
  

3.2 This policy applies across all business activities, including enquiries, quotations, installations, servicing, maintenance, billing, and ongoing customer support.

4. Definitions

4.1 For the purposes of this policy:

(a) Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

(b) Sensitive Information has the meaning given under Australian privacy law and includes information such as health information or other information requiring a higher level of protection.

(c) Individual refers to any person whose personal information is collected or held by us.

5. Collection of Personal Information

5.1 We collect personal information only where it is reasonably necessary for our business functions or activities.

5.2 The types of personal information we may collect include, but are not limited to:

• Full name
  
  
• Residential or business address
  
  
• Phone number
  
  
• Email address
  
  
• Property and site details
  
  
• Energy usage information
  
  
• System specifications and service history
  
  
• Correspondence records
  
  

5.3 We do not collect sensitive information unless it is required by law or necessary for a specific service and consent has been obtained.

6. Method of Collection

6.1 Personal information may be collected through various methods including:

• Website enquiry and quote request forms
  
  
• Telephone conversations
  
  
• Email communications
  
  
• In-person meetings or site visits
  
  
• Installation, maintenance, or service documentation
  
  

6.2 Where possible, personal information is collected directly from the individual concerned.

6.3 If personal information is collected from a third party, we will take reasonable steps to ensure the individual is aware of the collection and its purpose.

7. Use of Personal Information

7.1 Personal information collected by us may be used for purposes including:

• Responding to enquiries and requests
  
  
• Preparing and providing quotations
  
  
• Designing, supplying, installing, and maintaining systems
  
  
• Scheduling appointments and site visits
  
  
• Providing customer support and after-sales service
  
  
• Managing internal records and administration
  
  
• Complying with legal, regulatory, and safety requirements
  
  

7.2 We will not use personal information for purposes other than those stated above without consent, unless required or authorised by law.

8. Disclosure of Personal Information

8.1 We may disclose personal information to:

• Employees and contractors who require the information to perform their duties
  
  
• Suppliers and manufacturers where disclosure is necessary to provide services
  
  
• Professional advisers such as accountants or legal advisers
  
  
• Government agencies or regulators where required by law
  
  

8.2 Any disclosure of personal information is limited to what is reasonably necessary for the relevant purpose.

8.3 We do not sell, rent, or trade personal information to third parties.

9. Data Security and Protection

9.1 We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

9.2 Security measures may include:

• Restricted access to systems and records
  
  
• Secure storage of physical documents
  
  
• Password-protected digital systems
  
  
• Regular review of information handling practices
  
  

9.3 While we take reasonable steps to protect personal information, no data transmission or storage system can be guaranteed to be completely secure.

10. Accuracy of Personal Information

10.1 We take reasonable steps to ensure that personal information held by us is accurate, complete, and up to date.

10.2 Individuals are encouraged to notify us if their personal information changes.

11. Access and Correction

11.1 Individuals may request access to the personal information we hold about them.

11.2 Requests for access or correction should be made in writing.

11.3 We will respond to requests within a reasonable timeframe and may require verification of identity.

11.4 Where access is refused, we will provide reasons for the refusal as required by law.

12. Retention and Disposal

12.1 Personal information is retained only for as long as it is necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

12.2 When personal information is no longer required, it is securely destroyed or de-identified.

13. Privacy Complaints

13.1 Individuals who believe their privacy has been breached may lodge a complaint with us.

13.2 Privacy complaints should include sufficient details to allow the matter to be properly assessed.

13.3 Complaints will be handled in a fair, objective, and confidential manner.

14. Complaint Handling Process

14.1 We aim to acknowledge privacy complaints as soon as practicable.

14.2 We will investigate the complaint and take reasonable steps to resolve it in a timely manner.

14.3 Where appropriate, corrective action will be taken to prevent recurrence.

15. No Cost

15.1 There is no cost involved in making a privacy-related enquiry or complaint.

16. Unreasonable Conduct

16.1 We expect privacy-related communications to be conducted respectfully.

16.2 Unreasonable conduct may result in limitations on how we manage communications, while still ensuring legal obligations are met.

17. Compliance

17.1 This policy has been developed with reference to Australian privacy principles and recognised standards for information management.

18. Review of Policy

18.1 This Privacy Policy is reviewed periodically to ensure it remains current and effective.

18.2 Updates may be made to reflect changes in legislation or business practices.

19. Contact

19.1 Privacy-related enquiries, access requests, or complaints may be directed to Woden Valley Solar & Electrical using the official contact details provided by the business.